Official & Genuine
Sex Doll Production & Delivery
At SexyDolls.shop, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your sex dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you’ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.
Production Time
It usually takes 3-5 weeks to make a doll. But depending on the brand and material, it may take less or longer. In some cases, we can expedite production for you as needed.
Below is a list of popular sex doll brands and their estimated production times for your reference. **Production time may be delayed during the holiday (The New Year Holiday, Christmas Day, The National Day, The Chinese Spring Festival, etc).
| Brand | Estimated Time | Additional production time due to advanced options |
|---|---|---|
| WM Doll / YL Doll | 15-20 Days | Implanted hair +10 Days, ROS mouth +10 Days, Auto Blowjob +40 Days |
| SE Doll | TPE: 10-15 Days Silicone: 30-35 Days | Waist-spin Sexbot +5 Days, Blowjob Sexbot +5 Days |
| Starpery Doll | 35-45 Days | Implanted hair +10 Days |
| MLW Doll | 15-20 Days | |
| Zelex Doll | 25-35 Days | |
| Fanreal Doll | 35-40 Days | |
| Irontech Doll | TPE: 10-15 Days Silicone: 30-35 Days | |
| Funwest Doll | TPE: 10-15 Days Silicone: 20-25 Days | |
| TOP-CYDOLL | 20-35 Days | |
| Top Fire Doll | 25-35 Days | |
| Real Lady Doll | 35-45 Days | |
| SY Dolls | 10-20 Days | |
| FanReal Doll | 30-40 Days | |
| Lusandy Doll | 25-30 Days | |
| XT Doll | 25-35 Days |
Free Shipping
We offer free and discreet shipping services except religion areas such as India, Turkey, South Korea, Africa, and Middle Eastern countries. If you are uncertain about the shipping availability, please send inquiries to us and we will find the most suitable way to delivery the sex dolls.
*Note: For remote areas (such as Alaska, Hawaii, Puerto Rico, etc.), additional shipping fees may apply.
Tariffs
For most countries, we offer DDP (Delivered Duty Paid) shipping, which means you don’t have to worry about customs clearance. Just sit back and wait for your order to arrive.
However, for customers in countries like Canada, Norway, Australia, Sweden, South Africa, and other select regions, we are unable to prepay import tariffs. In these cases, we will assist with communication with customs authorities and help simplify the process for you.
We are happy to cover up to 50% of any customs duties (up to $150). You can submit the customs duty receipt to us after payment for verification.
Shipping Time
- In-Stock Dolls
All in-stock items will ship between 3-5 business days after payment is received. - Custom-made Dolls
Delivery time depends on the manufacturer; however, any item that does not have “In Stock” in the product name will be custom ordered. Here we list the shipping times of different shipping carriers.
| Shipping Carrier | Country | Shipping Time |
|---|---|---|
| Fedex | USA | 8-12 Days |
| UPS | USA/Canada | 6-8 Days |
| UPS | Australia | 7-10 Days |
| UPS | European Countries | 25-35 Days |
| EUB Post Service | Global | 20-30 Days |
Discreet Shipping Guarantee
. We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.
. Sexdolls are delivered in a plain, unbranded brown box. The contents of the package are unknown to the handler or courier.
. The outer box will not have any labels indicating the sex doll.
How to Track My Package
Once your sex doll is confirmed, we will handle the package to the courier and they will update tracking number asap. The tracking number will be updated once we got them and you will received an email guiding you how to track it.
Normally, you can track the shipping details in 3 ways.
. Official website of UPS, FedEx, DHL, etc.
. Since most carrier will update details on 17track.net, you can follow up your package easily on this integrated tracking platform.
. SexyDolls.shop's Track Order page.
As table listed, certain tracking numbers will not update before the package arrives in your country. In this case, only when the local carrier picked up your package, the first tracking status will be updated. If you want to know the exact location during the shipping process, you can also contact our 24/7 online customer service and we will be more than happy to help!
Delivery Change
. Pick Up
If you plan to pick up your parcel at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.
. Change Shipping Address
Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.
. Change Delivery Time/Hold On
To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.
Please ensure that our email (support@sexydolls.shop) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.
Check Your Package
You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.
Shipping Delay
In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:
- Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
- Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
- Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
- Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
- Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.
We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.
Package Issues
. Incorrect Package: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
. Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.
. Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)
Click here for more information about order cancellation, refund, or return.