Official & Genuine
Shipping Protection Service
At SexyDolls.shop, your peace of mind is our priority. We understand that buying a sex doll is a significant investment, and you deserve the confidence of knowing your purchase will arrive safely. That’s why we offer our free Shipping Protection Service — a safeguard that ensures your order is covered from the moment it leaves our warehouse until it arrives at your door. This added protection is supported by Xcotton, underwritten by AIG (American International Group, Inc.), offering you comprehensive coverage throughout the shipping process. Should a problem occur, our streamlined claims procedure ensures quick resolution and peace of mind.
How It Work
Shipping Protection is automatically included with every order—no extra selection or payment required. When you add a sexdoll or accessory to your cart and complete checkout, the protection is already applied at no cost. Once your payment is confirmed and your package is shipped, the coverage becomes active, safeguarding your order against loss, damage, or misdelivery until it reaches your doorstep.
Step 1: Choose Your Want Sexdoll or Accessory
Select the sexdoll or accessory you prefer from our extensive range of options, and click “Add to Cart” to continue.
Step 2: Add Shipping Protection
Your shopping cart will automatically include “Shipping Protection” at no additional cost, giving you peace of mind that your order will arrive safely.
Step 3: Checkout with Confidence
During the checkout process, “Shipping Protection” will be automatically displayed in your cart. Upon confirmation of payment and dispatch of your order, the protection will be formally activated, ensuring coverage for your shipment until it is successfully delivered.
What’s Covered
Lost Products
If your product is lost during shipping, or your products is under Theft/Porch Piracy circumstance, you can file a claim in accordance with the insurance terms. If your packages are not marked as “delivered” by the courier within 30 days from the date of shipment, we will consider them lost. For such losses, the claims must be reported within 90 days after the shipment date. If your packages are marked as “delivered” by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents,like Police Report, Carrier Letter, Security.
For the cases mentioned above, we will compensate you with either a replacement or a refund, which will not exceed the original purchase value of the items. For such loss, claims must be reported within 7 days from the time the courier’s tracking record is updated to “delivered.”
Damaged Products
If the product is damaged during shipping, the insurance will provide compensation.
If your packages are damaged, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.If the package is delivered with damage, it must be reported within 7 days from the time the courier’s information is updated to “delivered.”
Mis-delivery by Courier
If the tracking status of your parcel is shown “delivered”, however, you have proof that the parcel is delivered to a wrong address instead of the address on your purchase order. Please contact the carrier to correct the address. If any cost arises from the re-delivery, We will cover such cost. If the parcel cannot be located, We will proceed with it as a lost claim. The claims in such a case must be reported within 7 days of the courier’s tracking record being updated to “delivered.”
Other Unforeseen Circumstances
If the product is damaged or lost due to force majeure (e.g., natural disasters, traffic accidents), the insurance will handle the claims based on specific terms.
Exceptions to Coverage
Shipments meeting the following criteria are NOT eligible for resolutions:
*Customer provided an invalid or incomplete address
*Packages that are returned to the sender for any reason (multiple delivery attempts made, customer not responsive, etc.)
*International shipments in Customs – we are not able to speed up the customs process or offer reimbursement due to any delays.
*Delivery issues reported after 30 days from the last scan/delivery
*Delays in expedited delivery
How to File a Claim
If your package is lost, damaged, or misdelivered, please follow these steps to submit a claim:
1. Take clear photos or videos of the issue, or obtain supporting documents. Then, email them to support@sexydolls.shop.
to report the problem to us.
2. Alternatively, you can email your photos, videos, or other evidence directly to sexydollsshopservice@gmail.com.
3. Please Meet the Deadlines
Lost Packages: File within 90 days of your order date.
Marked Delivered but Not Received: File within 7 days of the tracking update.
Damaged Packages: File within 7 days of delivery confirmation.
Misdelivery: Report immediately after the issue is discovered.
Why Choose Shipping Protection
Shipping Protection is the smart way to safeguard your purchase. Here’s why it’s beneficial:
Peace of Mind: If your package is lost, damaged, or stolen, we will replace it, ensuring your satisfaction.
Convenient Claims Process: No need for complicated steps. With Shipping Protection, claims are simple, and you can get your item replaced quickly.
Prevent Porch Piracy: Shipping Protection helps combat the risk of porch theft, ensuring your package remains secure until it arrives at your doorstep.